Terms & Conditions aone1 — A Complete Guide for Malaysian Members

01 Definitions & Scope of Agreement

In these Terms & Conditions, the following words and phrases carry the meanings defined below:

• "aone1" or "Platform" refers to the website, services, applications, and all products operated under the aone1 brand via the domain aone1.net.
• "Member" or "User" refers to any individual who has registered and holds an active account on the aone1 platform.
• "Account" refers to the personal account registered by a Member to access aone1's services.
• "Betting Funds" refers to funds deposited or received as a bonus in an aone1 account for gaming purposes.
• "Bonus" refers to free credits, additional wagering funds, cashback, or other incentives granted by aone1 to Members.
• "Rollover" or "Wagering Requirements" refers to the minimum amount that must be wagered before a bonus withdrawal is permitted.

These Terms & Conditions govern the entire relationship between aone1 and its Members. This document is to be read in conjunction with Privacy Policy and Responsible Gaming Policy aone1, which forms part of a binding agreement between both parties.

02 Member Eligibility

To register and use the platform aone1, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• A valid Malaysian resident or citizen with verifiable identification documents.
• Never been banned or barred from any gambling platform for fraud, money laundering, or prior breach of terms.
• Registering under your own name and not on behalf of another individual.
• Not currently on an active self-exclusion list with any related gambling platform.

03 Account Registration

Each Member is only permitted to hold one (1) active account only on the aone1 platform. Owning more than one account — whether under a different name, phone number, email address, or financial information — is strictly prohibited and may result in the closure of all associated accounts without a refund.

During registration, you are required to provide accurate, truthful, and current information, including:

• Full name as shown on your MyKad or passport.
• An active and reachable Malaysian phone number.
• A valid and active email address.
• Exact date of birth.

Aone1 reserves the right to request identity verification (KYC — Know Your Customer) at any time. Required documents may include a copy of your MyKad, a recent utility bill, or a bank statement. Failure to submit the required documents within the specified period may result in a temporary account suspension.

04 Deposits & Payment Methods

Aone1 supports a range of local Malaysian payment methods for members' convenience. All deposits are processed in Malaysian Ringgit (RM) only.

All deposited funds must come from an account or eWallet registered in the member's own name. Deposits from third-party accounts are not accepted and may result in account freezing and further investigation.

05 Withdrawal

Members may request a withdrawal at any time, subject to the following conditions:

• The account has completed the full KYC verification process.
• Any active bonus has met the required rollover conditions.
• The minimum withdrawal amount is RM50 per application.
• The withdrawal method must match the most recent deposit method (for security purposes).
• Withdrawals to Touch 'n Go eWallet and GrabPay are processed within 15–30 minutes.
• Withdrawals via FPX to a bank account take 1–3 working days.

Aone1 reserves the right to request additional verification for withdrawals exceeding RM5,000 within 24 hours. This forms part of the anti-money laundering (AML) protocol we adhere to.

06 Bonus & Promotions Policy

Aone1 offers a wide range of bonuses to both new and existing members. All bonuses are subject to the rollover requirements and expiry periods specified for each promotion.

• Welcome Bonus: Up to RM100 for new members making their first deposit. Rollover requirement: 5x the bonus amount within 7 days.
• Weekly Cashback: Awarded every Monday based on a percentage of the previous week's net losses. No rollover requirement applies to cashback.
• Reload Bonus: Periodic promotions for subsequent deposits. Rollover requirements and rates are specified in the respective promotion terms.
• VIP Program: Tiered rewards for active members based on cumulative wagering amount. Full details are available within the VIP member account.

Bonuses cannot be directly converted to cash until the rollover requirement is met. aone1 reserves the right to void bonuses and associated winnings if there is evidence of bonus abuse, hedge betting, or a breach of terms.

07 Game Rules

All games on the platform aone1 — including live baccarat, live roulette, live blackjack, slots, poker, football betting (Malaysia Super League, EPL), badminton, e-sports, and other games — are operated in accordance with international industry-standard regulations.

• Game outcomes are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• Any attempt to hack, exploit bugs, or use automated software (bots) for gameplay is strictly prohibited and may result in immediate account closure.
• In the event of a technical failure during an active game, aone1 will refer to server records to determine a fair outcome. If no outcome can be determined, the wager will be fully refunded.
• For Sports Betting, the odds displayed at the time a bet is placed are the applicable odds. Any change in odds after a bet is confirmed does not affect existing bets.

Aone1 uses a Random Number Generator (RNG) system certified by an independent auditing body for all slots and digital table games, ensuring that every outcome is entirely random and cannot be manipulated by any party.

08 Security & Privacy

Aone1 takes the protection of members' personal and financial data seriously. The platform applies SSL 256-bit encryption to all communications between your device and our servers.

• Account passwords are stored in encrypted form and are not accessible to any aone1 staff.
• Two-factor authentication (2FA) is available and strongly recommended for all accounts.
• Aone1 will never ask for your password via email, SMS, or any other communication channel. Please report any phishing attempts to our support team.
• Your personal data is processed in accordance with Privacy Policy aone1 complies with Malaysia's data protection laws.

Members are responsible for keeping their login credentials secure. aone1 is not liable for any losses resulting from password sharing or unauthorised access caused by the member's own negligence.

09 Account Suspension & Termination

Aone1 reserves the right to suspend or terminate any member's account, with or without prior notice, for the following reasons:

• Violation of any section of these Terms & Conditions.
• Providing false information during registration or the KYC process.
• Owning more than one active account.
• Bonus or promotion abuse (e.g., hedge betting across multiple accounts).
• Use of automated software, bots, or any unauthorised means to gain an advantage in gameplay.
• Suspicious activity related to money laundering or the financing of illegal activities.
• Self-exclusion request submitted by the member.

Members who wish to voluntarily close their account may contact the aone1 support team. Any remaining funds (excluding bonuses that have not met the rollover requirement) will be returned within 5 business days to the original payment method.

10 Responsible Gaming

Aone1 is committed to promoting responsible gambling among all members. We provide the following tools, which can be activated through your account settings:

• Deposit Limit: Set your daily, weekly, or monthly deposit limits.
• Loss Limit: Set the maximum loss amount you are willing to absorb within a given period.
• Session Time Limit: Set a daily limit on your gaming session time.
• Temporary Break: Temporarily suspend access to your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Close your account permanently or for a minimum period of 6 months.

If you feel that your gambling habits are beginning to affect your life, finances, or relationships, please contact the aone1 support team or visit Responsible Gaming for more information and further assistance.

11 Limitation of Liability

Aone1 is not liable for any direct, indirect, consequential, or special losses or damages arising from:

• Service interruptions or platform downtime caused by factors beyond aone1's control (force majeure).
• Internet outages, power disruptions, or hardware issues on the member's end.
• Game outcomes determined accurately in accordance with the established rules, even when unfavourable to the member.
• Losses resulting from sharing your login credentials with another party.

Aone1's maximum total liability to any member under any circumstances shall not exceed the member's net deposits in the 30 days prior to the liability claim.

12 Dispute Resolution

For any dispute relating to an account, transaction, or game outcome, members are required to follow the procedure below:

1. Contact Customer Support — Start by contacting the aone1 support team via live chat or email at support@aone1.net. Include full details such as the transaction ID and any relevant screenshots.
2. Internal Review — The aone1 team will investigate the dispute within 48 working hours and provide written feedback.
3. Appeals — If you are not satisfied with the outcome of the internal review, you may submit a formal appeal by emailing appeals@aone1.net within 14 days of the initial decision date.

All disputes that cannot be resolved internally will be referred to a recognised independent dispute resolution body. These Terms & Conditions are governed by the laws of Malaysia, and all disputes are subject to the jurisdiction of Malaysian courts.

13 Terms & Conditions Amendments

Aone1 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect in accordance with the following procedure:

• Non-critical amendments: Notice of at least 7 days before taking effect, via email or platform notification.
• Critical amendments (relating to security or legal compliance): May take effect immediately, with simultaneous notice to members.
• The "Last Updated" date at the top of this document will be revised each time an amendment is made.

Continued use of the aone1 platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions. If you do not agree with the changes, you may close your account without penalty before the effective date.