Aone1 is committed to protecting the privacy and personal data of every member. Find out exactly what data we collect, how it is used, and your rights as a user of this platform.
Last Updated: 1 January 2026Six core pillars of data protection that we uphold for every aone1 platform member in Malaysia
All your personal data and financial transactions are protected by 256-bit SSL encryption — the same technology used by Malaysian banking institutions such as Maybank and CIMB to safeguard their customers' information.
Aone1 has never and will never sell, rent, or share members' personal data with advertisers, data brokers, or any third party unrelated to platform operations without your explicit consent.
Aone1's Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and usage processes are carried out in accordance with applicable local legal requirements.
We clearly disclose every category of data collected, its purpose, and how long it is retained. You may request a full report of your personal data at any time through our support channels.
Through your aone1 account settings, you can manage your communication preferences, request data corrections, restrict the use of your data for marketing purposes, or apply for full account deletion at any time.
Member data is stored on servers protected by multi-layered firewalls and strict physical access controls, and is regularly audited by independent cybersecurity experts to ensure no unauthorised access.
This Privacy Policy explains how aone1 (aone1.net) collects, uses, stores, and protects your personal data. By using our platform, you agree to this policy. Please read it carefully and contact us if you have any questions.
Aone1 is an online casino platform operating in Malaysia, offering Live Casino, slots, baccarat, poker, Sports Betting on the Malaysia Super League and EPL, badminton, e-sports, and a wide range of other games to registered members. We understand how critical privacy is in today's digital landscape, especially when it involves sensitive financial and personal information.
This Privacy Policy covers all your interactions with the aone1 platform — including the aone1.net website, mobile applications (where available), email and SMS communications, and any customer support services we provide. This document is written in English to ensure clarity for all our Malaysian users.
Aone1's Privacy Policy is fully compliant with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and the industry's leading international data protection principles. We are committed to ensuring that every piece of data you provide is handled with the highest standards of security and integrity.
Aone1 only collects personal data that is strictly necessary for platform operations and legal compliance. The following are the categories of data we collect:
| Data Category | Example | Requirements |
|---|---|---|
| Identification Data | Full name, MyKad number, date of birth | Mandatory (KYC) |
| Contact Data | Malaysian phone number, email address | Mandatory |
| Financial Data | Bank account number, eWallet account name | Mandatory (transactions) |
| Technical Data | IP address, device type, web browser | Automatic |
| Usage Data | Game history, bets, login activity | Automatic |
| Communication Data | Customer support records, complaint tickets | Where relevant |
We not collect sensitive data such as your medical information, biometric data, or religious information. Credit card details are never stored on our servers — all payment processing via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX is handled entirely by licensed payment providers with their own PCI-DSS security standards.
Aone1 stores only the last 4 digits of your bank account or eWallet number for withdrawal verification purposes. Your full account number is never stored in our systems.
Aone1 collects your personal data through the following channels:
All data collection is carried out lawfully and transparently. You will always be informed when your data is required and for what purpose it will be used.
Personal data collected by aone1 is used solely for the following purposes:
Aone1 will not use your data to make automated decisions that materially affect your rights without human review. Any decision relating to account closure or suspension involves a review by our compliance team.
Aone1 respects your privacy and sell your personal data to any party. However, we may share your data with selected third parties in the following limited circumstances:
All third parties we engage are required to meet data security standards equal to or higher than our own. aone1 takes responsibility for ensuring that these third parties handle your data appropriately.
The aone1.net website uses cookies and similar technologies to enhance your experience. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some areas of the aone1 platform. Note: aone1 does not use third-party cookies for targeted advertising.
Aone1 session cookies are automatically cleared when you log out or close your browser. Persistent cookies are stored for no longer than 12 months on your device.
Aone1 stores your personal data on secure servers with multi-layered protection. The following are the key security measures we have in place:
Data Retention Period: aone1 retains your personal data for as long as your account remains active, plus a 7-year period following account closure as required under Malaysian financial law. Data that is no longer needed will be securely deleted or anonymised.
While we take every reasonable precaution, no security system is 100% impenetrable. In the event of a data breach affecting your information, aone1 will notify you within 72 hours of becoming aware of the incident.
Under Malaysia's PDPA and aone1's commitment to privacy, you have the following rights regarding your personal data:
Request a complete copy of all personal data we hold about you, delivered within 21 working days.
Request the correction of any inaccurate or incomplete data held about you in aone1's records.
Request the deletion of your personal data, subject to applicable legal retention obligations.
Withdraw consent for marketing or optional data processing at any time through your account settings.
Receive your data in a machine-readable format (JSON/CSV) for transfer to another platform if needed.
File a complaint with the Department of Personal Data Protection Malaysia if you believe your privacy rights have been violated.
To exercise any of the above rights, please contact us by email at privacy@aone1.net or via aone1's 24/7 live chat. We will process your request within 14 working days.
Aone1 Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors or individuals under the age of majority. All registrations require confirmation that the user is at least 18 years old, and our KYC process is designed to detect underage registration attempts.
Should we discover that data has been inadvertently collected from a minor, the account in question will be closed immediately and all collected data securely deleted within 48 hours. Associated funds will be frozen pending the outcome of an investigation.
If you believe a minor has registered an account on our platform, please contact the aone1 support team immediately at support@aone1.net.
The aone1 platform does not contain links to external websites. All navigation within aone1.net is internal and governed by this Privacy Policy. Should we ever need to reference external sources in the future, such links will be clearly labelled and you are advised to review the privacy policy of those websites separately, as aone1 is not responsible for the privacy practices of third parties.
Aone1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any changes will be communicated through:
Continued use of the aone1 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before the effective date.
We encourage you to review this Privacy Policy page periodically. The latest version is always accessible at aone1.net/privacy-policy.
If you have any questions, concerns, or requests regarding aone1's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
For official complaints relating to personal data protection in Malaysia, you may also contact the Department of Personal Data Protection (JPDP) under the Malaysian Ministry of Communications and Digital.